FAQ

Here are your frequently asked questions! We will gradually expand this section with your general questions! =D

 

Table of Contents

• When will I get my order?
• Are the board games included in the delivery?
• Will you make an insert for board game X?
• Do I have to assemble the inserts?
• My order hasn't arrived yet. What should I do?
• Can I change or cancel my order after placing it?
• I received damaged items. What now?
• My items seem to be kind of warped. Why?
• Do you have a discount code?
• Does my order include VAT or other taxes?

STL Files

• How do I receive my STL files after purchase?
• The download does not work or stops. What can I do?
• I am missing STL files – the package is incomplete
• In what format will I receive the files?
• I can't open STL files
• My print fails or does not look right
• Are the STL files permitted for commercial use?
• Can I return or get a refund for STL files?
• Will I receive updates when an STL file changes?

1. When will I get my order?

If there aren't any circumstances that might affect shipping, here is a list for our standard shipping options with the average amount of days (will be updated frequently):

Country	Average Shipping Duration in Days
Australia	12
Austria	3
Belgium	3
Brazil	18
Canada	11,5
China	8,5
Czech	2,5
Denmark	4,5
Finland	6
France	3,5
Great Britain	4
Greece	6,5
Hungary	4
Italy	6
Japan	11,5
Malta	7
Netherlands	2,5
Poland	3,5
Singapore	18
Slowenia	2,5
South Korea	12,5
Spain	4
Sweden	3
Switzerland	4
USA	7,5

2.Are the board games included in the delivery?

No.
These are exclusively 3D-printed inserts. The games and expansions are not included.

3. Will you make an insert for board game X?

In general, we back board games with 10k backers. If it has a lower number, we might back it if it appeals to us. BUT you have the power to vote for the next insert. On Facebook / Metaverse and Instagram we will have a survey for this purpose. If you can't participate you can still let us know by contacting us. And if you want to take part in this survey, we can send you the link and all of the future links :) Just let us know!

4. Do I have to assemble the inserts?

No.
Our inserts are delivered fully assembled, just unpack, insert, and start playing.

5. My order hasn't arrived yet. What should I do?

Contact us! We will move mountains to make your parcel move again! We will issue an investigation with DHL and if it got lost, we will send you a replacement. 

6. Can I change or cancel my order after placing it?

As long as printing has not yet started, this is usually possible.
Please contact us as soon as possible so that we can check whether a change is still feasible.

7. I received damaged items. What now?

If you can already see a damaged package, please let it get noted by the delivery man. If the parcel seems fine on the outside and a part or some parts got damaged, please send us a photo. With that, we will be able to send you a replacement :)

8. My items seem to be kind of warped. Why?

We use economically friendly materials but due to that, it gets easier 'wobbly' as ABS. If you have a hair dryer you can heat it carefully and then bend it in its original position. Otherwise, send us an e-mail =D

P.S.: Please don't leave your insert in the sun or car in summer! You might get a little surprise otherwise...

9. Do you have a discount code?

Nope! We always print your orders on demand and thus we don't need to clear our warehouse ;D But there are some rare occasions that we have some discount codes.  Make sure to follow us on Facebook / Metaverse or Instagram to get notified :) 

10. Does my order include VAT or other taxes?

If your order is shipped to any country of the European Union it does include VAT and no additional charges are applied if you receive your order.

• EU countries:
  VAT is already included. There are no additional costs for delivery.
• USA:
  We charge customs duties in advance up to a goods value of $800.
  Local taxes may still apply and will be charged upon delivery if applicable.
• All other countries:
  VAT, customs duties, or other fees are not included and must be paid upon receipt of the order in the destination country.

 

STL files – Frequently asked questions & problems

 

1. How do I receive my STL files after purchase?

After completing your order, you will automatically receive an email with the download link for your STL files.

Note:
Please also check your spam folder if the email does not arrive immediately.

2. The download does not work or stops. What can I do?

Don't worry, this happens quite often and can usually be resolved quickly.

Please check the following points:

• If possible, use a desktop PC or laptop (downloads on smartphones often cause problems).
• Use an up-to-date browser (Chrome, Firefox, Edge).
• Try disabling download blockers or ad blockers.
• Try a different browser.

If it still doesn't work:
Just write to us and we'll take a look together. 

3. I am missing STL files – the package is incomplete

In most cases, there is no error

Our STL packages often contain:

• multiple parts in a ZIP file
• variants (e.g., with/without sleeves)

Please check:

• whether the ZIP file has been completely unzipped
• whether subfolders are present

If files are really missing:
Contact us and we will check immediately.

4. In what format will I receive the files?

Our digital products are provided as:

• STL files
• usually bundled in a ZIP file.

The files are optimized for private use and 3D printing.

5. I can't open STL files

STL files cannot be opened directly like images or PDFs.

You need, for example:

• Cura
• PrusaSlicer
• Bambu Studio
• Lychee Slicer

Once you open the file in a slicer, you can scale, place, and print it.

6. My print fails or does not look right

Please note:

• STL files are printer-independent; print quality depends heavily on your setup
• Incorrect temperatures, cooling, or layer height can cause problems

We recommend:

• Slow print speed
• Good cooling
• Test printing a single part if necessary

If you are unsure, please feel free to send us:

• a photo of the misprint
• your printer & filament type

We will help you to the best of our knowledge.

7. Are the STL files permitted for commercial use?

No.
Our STL files are intended for private use only.

This means:

• ✔️ Printing for your own use
• ❌ Selling printed parts
• ❌ Distributing or selling the STL files

8. Can I return or get a refund for STL files?

Digital products cannot be returned once they have been downloaded.

9. Will I receive updates when an STL file changes?

Yes 
When we make minor improvements or bug fixes to an STL file, we make them available free of charge.

We will usually notify you by email or via your customer account.