Terms of service

Tinkering Paws®

As of 19st June 2026

 

§ 1 General Information, Providers, and Scope of Application

These General Terms and Conditions apply to all contracts concluded via the websites tinkeringpaws.de and tinkeringpaws.com between Kim Rose, owner of Tinkering Paws®, Bahnhofstr. 6, 45701 Herten, Germany, phone: +49 209 1658 9992, email: info@tinkeringpaws.de, hereinafter referred to as the “Provider,” and the customer, these General Terms and Conditions apply.

These Terms and Conditions apply to orders placed through the provider’s own online store. For sales made through external marketplaces, in particular Amazon or Etsy, the respective platform terms and conditions, consumer information provided on those platforms, and separate legal notices may apply in addition to or in lieu of these Terms and Conditions.

Any terms and conditions of the customer that differ from, conflict with, or supplement these terms and conditions shall not become part of the contract unless the provider expressly agrees to their applicability.

For the purposes of these Terms and Conditions, a “consumer” is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity. A “business entity” is any natural or legal person, or partnership with legal capacity, that acts in the course of its independent professional or commercial activity when entering into the legal transaction.

The language of the contract is German. If the provider also makes content available in English, this is intended to facilitate understanding for international customers. For consumers whose habitual residence is in Germany, the German version shall prevail unless otherwise expressly agreed.

 

§ 2 Subject Matter of the Contract

The subject matter of this contract is the sale of goods and, to the extent expressly stated in the respective offer, the sale of digital content. Goods include, in particular, physical 3D-printed products, board game components, upgrades, accessories, and similar tangible products.

Digital content includes, in particular, STL files, 3D printing files, digital model packages, instructions, digital templates, or other downloadable products that are not delivered on a physical data storage medium.

The essential characteristics of the product or digital content are set forth in the respective product description, the selection options, the supplementary information provided in the store, and, where applicable, in separate license terms or an End User License Agreement (EULA).

Unless otherwise expressly stated in the product description, board games, miniatures, cards, tokens, other game components, decorative items, or third-party products shown in the images are not included in the scope of delivery. Images may include examples.

For custom-configured products, particularly when selecting a color, model, special requests, or other customer-specific details, the product is manufactured according to the specifications selected or provided by the customer.

 

§ 3 Conclusion of the Contract

The presentation of products in the online store does not constitute a legally binding offer, but rather a non-binding invitation to place an order.

Customers can initially add products to their shopping cart without obligation. Before submitting the order, customers can review and change their selections or cancel the order process.

By clicking the “Place Order with Payment,” “Buy,” “Pay Now,” or any similarly clearly labeled button, the customer submits a binding offer to enter into a purchase agreement.

The seller will first automatically confirm receipt of the order by email. This confirmation of receipt does not constitute acceptance of the offer unless acceptance is expressly stated in the email.

The contract is concluded as soon as the seller accepts the order in writing, confirms shipment of the goods, ships the goods, or, in the case of digital content, makes the download, access, or file available.

In the rare event that the provider is unable to accept an order, the customer will be notified. In such cases, any payments already made will be refunded immediately.

The processing of the order and the transmission of all information required in connection with the conclusion of the contract are carried out via email, in part automatically. The customer must therefore ensure that the email address provided to the provider is accurate, that receipt of the emails is technically guaranteed, and, in particular, that it is not blocked by spam filters.

 

§ 4 Contract Text Storage and Customer Account

After the contract is concluded, the provider does not store the contract text in a form that is permanently and directly accessible to the customer. The customer may print out the order details using the browser’s print function or save them electronically before submitting the order.

Upon receipt of the order, the customer will receive the order details, the information required by law for distance sales contracts, and these General Terms and Conditions via email or on another durable medium.

If a customer account is offered and used by the customer, order information may be viewable there, depending on the technical setup. The customer is obligated to keep login credentials confidential and protect them from access by third parties.

 

§ 5 Prices, sales tax, shipping costs, customs duties, and import taxes

The prices listed in the online store are final prices in the currency shown. They include the applicable value-added tax (VAT) for Germany or the European Union, as applicable, provided that such tax is required by law and must be collected by the seller.

For deliveries within the European Union, value-added tax amounts are handled in accordance with the applicable legal regulations, including the relevant regulations for cross-border EU transactions. Internal tax processing does not affect the final price displayed to the customer at checkout.

Shipping costs are not included in the product price, unless free shipping is expressly stated. Shipping costs are shown separately during the ordering process.

For shipments to countries outside Germany and outside the European Union, import duties, customs duties, taxes, fees, handling charges, or other costs may apply. These amounts are generally the responsibility of the customer and are not paid to the seller, but rather to the relevant customs, tax, or shipping authorities in the respective country of destination.

Notwithstanding the foregoing, for shipments to certain countries—in particular the United States of America—import duties or customs duties may be paid by the seller or through the shipping provider engaged by the seller as part of a “Delivered Duty Paid” (DDP) shipment, provided this is expressly indicated during the ordering process or in the shipping information. The information provided at checkout and in the shipping details at the time of the order is decisive.

Unless the order process specifies that delivery includes import duties, customs duties, or other charges, the customer remains responsible for the proper importation and payment of any taxes, customs duties, fees, and charges that may be incurred in the destination country. Customers are advised to check with the relevant customs and tax authorities in the destination country regarding potential costs and import regulations before placing an order.

There are no shipping costs for digital content, unless otherwise expressly stated in the respective offer.

 

§ 6 Terms of Payment

The customer may choose from the specific payment methods offered during the ordering process. The provider accepts only the payment methods actually displayed during the respective ordering process.

Unless otherwise specified for the respective payment method, the purchase price is due immediately upon conclusion of the contract.

When using external payment service providers—such as PayPal, credit card, Apple Pay, Google Pay, Shop Pay, Klarna, Stripe, or other services displayed at checkout—the terms and conditions and privacy policy of the respective payment service provider may also apply.

The provider is entitled to process, produce, ship, or make digital content available only after full payment has been received or after payment has been confirmed by the payment service provider.

 

§ 7 Delivery of Physical Goods and Provision of Digital Content

Cash payment and pickup of the merchandise are possible, provided this is expressly noted in the item description.

Physical goods are delivered to the shipping address provided by the customer. Delivery is available only to the countries listed as shipping destinations in the online store or during the checkout process.

Unless a different delivery period is specified in the respective offer, in the shopping cart, or in the shipping information, the processing and delivery times listed there apply. For products that are made to order or according to customer specifications, the processing time generally begins only after receipt of payment or confirmation of payment.

Digital content will be made available to the customer after the contract is concluded and, if necessary, after receipt of payment or confirmation of payment, via a download link, by email, through a customer account, or by other means specified in the online store.

The customer is responsible for ensuring that the email address provided is correct, that receiving emails is technically possible, and that messages from the provider or automated store systems are not blocked by spam filters.

To download, save, unzip, use, and 3D-print digital content, the customer must have suitable hardware and software; in the case of STL files and similar 3D-printing files, the customer must also have sufficient knowledge of 3D printers, slicers, printing materials, and print settings. Unless specific compatibility is expressly guaranteed in the product description, the provider does not guarantee compatibility with every software program, slicer, printer, material, or individual print setting.

Updates, corrections, or supplementary versions of digital content are provided only to the extent required by law or expressly promised in the respective offer.

 

§ 8 Rights to Use Digital Products

Upon full payment and delivery of the digital content, the customer receives a simple, non-exclusive, non-transferable, and non-sublicensable right to use the purchased digital content, unless otherwise expressly provided in a separate license agreement or EULA.

The right of use is limited to the customer’s personal, private use. The customer may download, save, and use the files for their own private purposes. For STL files and 3D printing files, this includes, unless otherwise specified in the offer, the right to use the files for their own private 3D prints.

In particular, the following are prohibited: the disclosure, publication, or public distribution of the files; uploading them to platforms, forums, cloud storage, or file-sharing services; the resale, rental, sublicensing, distribution, commercial use, or any other transfer of the files to third parties.

It is also prohibited to create files, copies, edited versions, reconstructed models, or substantially similar digital models derived from the digital content, and to publish, sell, distribute, or make them available to third parties. Technically necessary adjustments for personal printing, such as slicer settings or purely personal print preparation, are not affected by this restriction, provided that such adjustments do not result in distribution or publication.

The sale of physical copies or other products produced based on the digital content is not permitted without the provider's prior express consent.

Copyrights, trademarks, designs, trade names, and other intellectual property rights of the provider or third parties remain unaffected. The purchase of digital content does not transfer any ownership rights, copyrights, trademarks, or other intellectual property rights to the customer.

To the extent that a separate EULA applies to certain digital products, that EULA shall take precedence over the provisions of this section to the extent that it contains more specific provisions.

 

§ 9 Right of Withdrawal and Electronic Withdrawal Function

Consumers generally have a statutory right of withdrawal. The details are set forth in the provider’s separate withdrawal policy.

The customer may also exercise their right of withdrawal online using the electronic withdrawal function provided by the provider. The provider provides the “Withdraw from Contract” link in the footer section of the website and on the withdrawal page.

The electronic cancellation process directs the customer to an input page where they can enter information to identify the contract (e.g., order number, name, and email address). The cancellation is submitted by clicking a final confirmation button.

If the customer uses this electronic cancellation feature, the provider shall immediately send the customer an automated confirmation of receipt on a durable medium (e.g., via email). This confirmation shall clearly document the content of the cancellation notice, as well as the exact date and time of its electronic receipt by the provider.

The statutory right of withdrawal may be excluded for goods that are not prefabricated and for which the consumer’s individual selection or specification is decisive for their manufacture, or that are clearly tailored to the consumer’s personal needs. Details are provided in the withdrawal policy.

For digital content that is not delivered on a physical medium, the right of withdrawal may expire prematurely if the consumer has expressly agreed that the provider may begin performing the contract before the withdrawal period expires, the consumer has confirmed that they are aware that their consent to the commencement of contract performance results in the loss of their right of withdrawal, and the provider has provided the consumer with a corresponding confirmation on a durable medium.

The provider should obtain separate consent for the early commencement of contract performance for digital content during the checkout process or before making the download available. Without legally valid consent, digital content may not be made available until after the withdrawal period has expired.

 

§ 10 Retention of Title

Delivered physical goods remain the property of the seller until the purchase price has been paid in full.

With regard to digital content, no ownership rights to the files are transferred in the legal sense. Only rights of use are granted in accordance with these General Terms and Conditions and, where applicable, supplementary license terms.

 

§ 11 Damage during shipping

If goods are delivered with obvious damage caused during shipping, the customer is asked to report such damage to the delivery person as soon as possible and to contact the seller immediately.

Failure to file a complaint or contact the provider has no effect whatsoever on consumers’ statutory warranty rights. However, by doing so, the customer helps the provider assert its own claims against the shipping service provider or a transportation insurance company.

 

§ 12 Warranty

The statutory rights regarding liability for defects apply.

For physical goods, the customer's rights in the event of defects are governed by statutory provisions.

Legal regulations also apply to digital products. A defect does not exist if digital content does not function as expected with specific, non-guaranteed software, hardware, printer settings, choice of materials, or other technical environments of the customer, provided that the essential technical requirements are specified in the product description or the deviation is due to circumstances within the customer’s control.

For business owners, the statutory obligations to inspect and give notice of defects remain unaffected, to the extent that they apply.

 

§ 13 Liability

The seller shall be fully liable for damages resulting from injury to life, limb, or health; in all cases of willful misconduct or gross negligence; in the event of fraudulent concealment of a defect; when the seller assumes a guarantee regarding the quality of the purchased item; for damages under the Product Liability Act; and in all other cases provided for by law.

If material contractual obligations are affected, the Provider’s liability for slight negligence is limited to foreseeable damages typical for this type of contract. Essential contractual obligations are essential obligations arising from the nature of the contract, the breach of which would jeopardize the achievement of the contract’s purpose, as well as obligations that the contract imposes on the provider, based on its content, for the purpose of achieving the contract’s purpose—the fulfillment of which is essential for the proper performance of the contract and on the observance of which the customer may reasonably rely.

In the event of a breach of minor contractual obligations, liability for breaches resulting from slight negligence is excluded.

Given the current state of technology, error-free data communication over the Internet and/or its availability at all times cannot be guaranteed. Accordingly, the provider is not liable for the continuous or uninterrupted availability of the website or the services offered there.

 

§ 14 Choice of Law, Place of Performance, and Jurisdiction

German law applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. With respect to consumers, this choice of law applies only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has his or her habitual residence.

If the customer is a trader, a legal entity under public law, or a special fund under public law, the place of performance and venue shall be the provider’s registered office. The same applies if the customer does not have a general venue in Germany or the European Union, or if the customer’s domicile or habitual residence is unknown at the time the action is filed.

The right to bring a claim before a court in another jurisdiction remains unaffected.

 

§ 15 Consumer Dispute Resolution

The provider is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

 

§ 16 Final Terms

Should any provision of these General Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.

Any amendments or additions to these General Terms and Conditions must have a legal basis or be expressly agreed upon, insofar as they relate to contracts that have already been concluded.

The current version of the General Terms and Conditions is available in the online store.