Terms of service

Tinkering Paws®

As of 27th October 2026

 

§ 1 General Provisions, Provider and Scope

These General Terms and Conditions apply to all contracts concluded via tinkeringpaws.de and tinkeringpaws.com between Kim Rose, proprietor of Tinkering Paws®, Bahnhofstr. 6, 45701 Herten, Germany, telephone: +49 209 1658 9992, email: info@tinkeringpaws.de, hereinafter referred to as the “Provider”, and the customer.

These General Terms and Conditions apply to orders placed through the Provider's own online store. Sales made through external marketplaces, in particular Amazon or Etsy, are subject to the terms and consumer information incorporated into the respective contractual relationship on those platforms.

Any terms and conditions of the customer that deviate from, conflict with or supplement these Terms and Conditions shall not become part of the contract unless the Provider expressly agrees to their application.

For the purposes of these Terms and Conditions, a consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or independent professional activity. A business customer is any natural or legal person or partnership with legal capacity acting in the course of its independent professional or commercial activity when entering into the legal transaction.

Contracts may be concluded in German or English. The language used for the individual contract is determined by the language version selected during the ordering process. Where these General Terms and Conditions are provided in both German and English, the German version shall prevail for purposes of interpretation in the event of discrepancies between the language versions, to the extent that this does not conflict with mandatory statutory provisions or consumer-protective rules of interpretation.

§ 2 Subject Matter of the Contract

The subject matter of the contract is the sale of goods and, where indicated in the respective offer, the sale of digital content. Goods include, in particular, physical 3D-printed products, board game inserts, upgrades, accessories and similar tangible products.

Digital content includes, in particular, STL files, 3D-printing files, digital model packages, instructions, digital templates and other downloadable products that are not supplied on a physical data carrier.

The essential characteristics of the goods or digital content are set out in the respective product description, the selection options and the supplementary information in the online store.

For digital products, in particular STL files and comparable 3D-printing files, the licence terms linked for the respective product (End User License Agreement - EULA) apply in addition. Before the contract is concluded, the customer is informed of the EULA, can review its contents and must agree to its application in order to continue the ordering process.

Unless expressly stated otherwise in the product description, board games, miniatures, cards, tokens, other game components, decorative items or third-party products shown in images are not included in the scope of delivery. Images may contain example items.

For individually configured products, in particular colour variants not held as standard stock, special versions, special dimensions, inscriptions, special requests or other customer-specific specifications, the product is manufactured according to the specifications selected or communicated by the customer. Whether the statutory right of withdrawal is excluded as a result is determined solely by the applicable statutory requirements, in particular section 312g (2) no. 1 of the German Civil Code (BGB), and by the specific configuration of the product.

§ 3 Formation of the Contract

The presentation of products in the online store does not constitute a legally binding offer, but an invitation to the customer to place an order.

The customer may first place the products intended for purchase in the shopping cart and review or change the information provided before submitting the order. By activating the final order button, the wording of which clearly indicates that the order entails an obligation to pay, the customer submits a binding offer to conclude the contract.

After the order has been received, the customer receives an order confirmation by email. Upon receipt of this order confirmation, the Provider accepts the customer's offer and the contract is concluded.

Further processing of the order and transmission of the information required in connection with the conclusion of the contract are carried out wholly or partly by automated email. The customer must therefore ensure that the email address provided is correct and that receipt of emails is technically possible.

§ 4 Storage of Contract Data, Contract Confirmation and Customer Account

The Provider stores the order and contract data required for processing the contract in accordance with the applicable statutory retention obligations. Independently of this, the customer may save the contractual terms made available before conclusion of the contract using the browser's print or save function.

For distance contracts with consumers, the Provider supplies the consumer with confirmation of the contract on a durable medium within a reasonable period after conclusion of the contract, reproducing the contents of the contract.

The General Terms and Conditions and the withdrawal information applicable at the time the contract is concluded are provided to the consumer in a form that can be stored and reproduced unchanged, in particular as PDF files in connection with the order confirmation.

For contracts concerning digital products, the licence terms or EULA applicable to the respective contract are additionally provided on a durable medium.

For contracts concerning digital content, the contract confirmation also records, where applicable, that before performance of the contract the consumer expressly consented to the Provider beginning performance before expiry of the withdrawal period and acknowledged that, as a result, the consumer loses the right of withdrawal once performance begins.

Where a customer account is offered and used by the customer, order information may be available there depending on the technical setup. The customer is required to keep access credentials confidential and protect them against access by third parties.

§ 5 Prices, Shipping Costs, Customs Duties and Import Charges

Prices in the online store are stated in the currency displayed. For consumers, the total prices required under the applicable price indication rules are displayed. The total price shown in the checkout immediately before the order is submitted includes the taxes and other price components charged by the Provider for the respective order.

Any additional shipping costs are shown to the customer during the ordering process unless free shipping is expressly offered.

For deliveries to countries outside the European Union, additional customs duties, import taxes, fees, disbursement charges or other import charges may apply. To the extent that these are not already displayed during the ordering process and collected or paid by the Provider or the shipping service provider used by the Provider, they are payable by the customer in accordance with the rules of the destination country.

For deliveries expressly designated as “Delivered Duty Paid” (DDP), or in a comparable manner as including specified import charges, the charges shown as included are paid by the Provider or by the shipping service provider used by the Provider. The information shown in the checkout and shipping information at the time of the order is decisive.

No shipping costs or import charges arising from a physical delivery apply to digital content.

§ 6 Payment Terms

The payment methods displayed during the respective ordering process are available to the customer. Only the payment methods offered in the checkout before the order is submitted are applicable.

Where an external payment service provider is used, its contractual terms and privacy terms may apply in addition.

Unless otherwise stated for the selected payment method, the purchase price is due upon conclusion of the contract.

§ 7 Delivery of Physical Goods and Provision of Digital Content

Cash payment and collection of goods are possible where expressly provided for in the respective offer.

Physical goods are delivered to the delivery address provided by the customer. Delivery is available only to countries offered as delivery countries in the online store or during the ordering process.

Unless otherwise stated in the respective offer, physical goods are manufactured to order. The processing and delivery time applicable to the respective order is set out in the product description, shipping information and checkout. For payment methods where payment is not confirmed immediately, the processing period generally begins only upon receipt of payment.

Digital content is provided to the customer after conclusion of the contract and, where required, after receipt or confirmation of payment, by download link, email, customer account or another method specified in the online store.

The customer is responsible for ensuring that the email address provided is correct, that emails can technically be received and that messages from the Provider or automated shop systems are not blocked by spam filters.

Downloading, storing, extracting, using and 3D-printing digital content requires suitable hardware and software and, in the case of STL files and comparable 3D-printing files, appropriate knowledge of 3D printers, slicers, printing materials and print settings. Unless a particular compatibility has been agreed in the product description, the Provider does not warrant compatibility with every software application, slicer, printer, material or individual print setting. Mandatory statutory requirements concerning conformity of digital products remain unaffected.

Updates, corrections or supplementary versions of digital content are provided where required by law or expressly promised in the respective offer.

§ 8 Rights of Use for Digital Products

Upon full payment and provision of the digital content, the customer receives a simple, non-exclusive, non-transferable and non-sublicensable right to use the purchased digital content, unless the supplementary EULA contains more specific provisions.

The right of use is limited to the customer's own private use. The customer may download and store the files and use them for their own private purposes. In the case of STL files and 3D-printing files, this includes the right to use the files for the customer's own private 3D prints.

In particular, the files may not be shared, published, made publicly accessible, resold, rented, sublicensed, distributed, commercially used or otherwise provided to third parties. Uploading files to platforms, forums, file-sharing services or cloud storage is prohibited where this enables third parties to access the files.

It is also prohibited to create derivative files, modified versions or reconstructed models based on the digital content where this goes beyond technically necessary adaptations for the customer's own private print preparation, or to publish, sell, share or otherwise make such files or models available to third parties.

Physical prints or other products manufactured on the basis of the digital content may not be sold without the Provider's prior express permission.

Copyrights, trademark rights, design rights, trade names and other intellectual property rights of the Provider or third parties remain unaffected. The purchase of digital content does not transfer any copyrights, trademark rights, design rights or other intellectual property rights to the customer.

For digital products, the licence terms (EULA) made available before conclusion of the contract and accepted by the customer apply in addition. To the extent that the EULA contains more specific provisions regarding the nature, scope and limits of the rights of use granted, those provisions take precedence over the corresponding provisions of this section. Mandatory statutory consumer rights and the remaining provisions of these General Terms and Conditions remain unaffected.

§ 9 Right of Withdrawal and Electronic Withdrawal Function

Consumers generally have a statutory right of withdrawal in accordance with the applicable statutory provisions. Details concerning the requirements, time limits, exercise, legal consequences and statutory exclusions or expiry of the right of withdrawal are set out in the Provider's separate withdrawal information. The withdrawal information applicable at the time the contract is concluded is provided to the consumer together with the contractual documents on a durable medium.

The Provider makes available to consumers the electronic withdrawal function required by section 356a BGB.

In particular, the statutory right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the consumer's personal needs, where the statutory requirements of section 312g (2) no. 1 BGB are met. This may apply, in particular, to special versions, special dimensions, inscriptions, individual colour configurations or other customer-specific adaptations manufactured specifically on the basis of the order. Whether the exception applies depends on the specific configuration of the product and the applicable statutory requirements.

For contracts concerning digital content not supplied on a physical data carrier, the right of withdrawal under a contract requiring payment expires early pursuant to section 356 (6) BGB if the Provider has begun performance of the contract, the consumer has expressly consented to the Provider beginning performance before expiry of the withdrawal period, the consumer has acknowledged that by giving such consent the right of withdrawal is lost once performance begins, and the Provider has supplied the consumer with a contract confirmation in accordance with section 312f BGB.

The required consent to early performance and the acknowledgement of the loss of the right of withdrawal are expressly obtained before performance begins. They may technically be combined with acceptance of the EULA in a single declaration where the declaration clearly and unambiguously contains all required statements.

Where the right of withdrawal for digital content has validly expired in accordance with the statutory requirements, there is no remaining right of withdrawal merely because the customer changes their mind. Statutory rights relating to defects or lack of conformity of the digital content remain unaffected.

§ 10 Retention of Title

Physical goods supplied remain the property of the Provider until the purchase price has been paid in full.

For digital content, no ownership rights in the files in the sense of ownership of a tangible object are transferred. Only rights of use are granted in accordance with these General Terms and Conditions and the supplementary licence terms.

§ 11 Transport Damage

If goods are delivered with obvious transport damage, the customer is requested to report such damage to the carrier as soon as possible and to contact the Provider without undue delay.

Failure to make such a report or contact the Provider has no effect on a consumer's statutory rights relating to defects. However, timely notification assists the Provider in asserting its own claims against the shipping service provider or a transport insurer.

§ 12 Statutory Rights in the Event of Defects

The statutory rights relating to defects apply.

For physical goods, the customer's rights in the event of defects are governed by the applicable statutory provisions.

For digital products, the statutory provisions apply, in particular sections 327 et seq. BGB. A digital product is not defective merely because it does not operate as expected with software, hardware, a 3D printer, material or print setting whose compatibility was neither agreed nor objectively to be expected for digital products of that kind. In particular, the agreed characteristics, objective requirements, product description and mandatory statutory consumer rights remain decisive.

For business customers, statutory duties to inspect and give notice of defects remain unaffected where applicable.

§ 13 Liability

The Provider is liable without limitation for damage resulting from injury to life, body or health, in cases of intent or gross negligence, fraudulent concealment of a defect, assumption of a guarantee and in all other cases of mandatory statutory liability, in particular under the German Product Liability Act.

In the event of a slightly negligent breach of material contractual obligations, the Provider's liability is limited to the damage typical for the contract and reasonably foreseeable. Material contractual obligations are obligations whose fulfilment is essential for the proper performance of the contract and on compliance with which the customer may regularly rely.

Liability for slightly negligent breach of non-material contractual obligations is excluded to the extent permitted by law.

According to the current state of technology, data communication via the Internet cannot be guaranteed to be error-free and uninterrupted at all times. The Provider therefore does not owe continuous technical availability of the website unless otherwise required by law. Mandatory statutory rights of consumers in connection with the provision and conformity of digital products, in particular under sections 327 et seq. BGB, remain unaffected.

§ 14 Governing Law, Place of Performance and Jurisdiction

German law applies to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

For consumers, this choice of law applies only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence and which would apply in the absence of the choice of law.

If the customer is a merchant (Kaufmann), a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction shall, to the extent permitted by law, be the Provider's registered place of business.

For consumers, the statutory rules on jurisdiction apply. Mandatory national and international rules on jurisdiction remain unaffected.

§ 15 Consumer Dispute Resolution

The Provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

§ 16 Final Provisions

If individual provisions of these General Terms and Conditions are or become wholly or partly invalid or do not become part of the contract, the validity of the contract and the remaining provisions shall remain unaffected. The statutory provisions shall apply in place of the invalid or non-incorporated provision.

The current version of these General Terms and Conditions is available in the online store. For contracts already concluded, the version incorporated into the contract at the time of conclusion and provided on a durable medium remains applicable. Amendments to a subsequently published version do not apply retroactively to contracts already concluded unless otherwise required by law or expressly agreed.